Booking Conditions 2017

BOOKING CONDITIONS

  • We cater for families and couples. If you ask to make a booking for more than 2 people we may require you provide evidence to our reasonable satisfaction that you are all couples or all members of the same family. If we are not satisfied by your response then we may not be able to accept your booking. The management reserve the right to decline any application for a booking.
  • For your security, peace and quiet, the electronic gates do not permit access from 11pm – 8am. People arriving late or leaving early must place their unit in the designated area on the car park and use late arrival electrics.  Visitors going out late or early need to park their vehicle in the car park. We are a strictly NO NOISE after 11pm park.  We request that all visitors observe the basic rules of camping and caravanning, i.e. no loud radios or noise at early or late hours and speed restrictions observed at all times.
  • Minimum 3 night advance bookings (4 nights at Bank Holidays) are accepted and payment in full or a £50 deposit for each week or part week (non refundable) is required at time of booking. PAYMENT IN FULL is due not less than 7 days prior to arrival. If we do not receive this balance in full and on time we reserve the right to treat your booking as cancelled by you. CANCELLATIONS OR AMENDMENTS MUST BE NOTIFIED IN WRITING. Alterations to bookings can be made up to 7 days prior to arrival; a £6 administration fee will be charged. For 2 night stays please call to check availability 4 days prior to arrival or on the morning of arrival for 1 night stays.  Please let us know at the time of booking if you have a continental unit. WE STRONGLY ADVISE THAT YOU TAKE UP UK HOLIDAY INSURANCE TO COVER YOU FOR ANY UNFORSEEN CIRCUMSTANCES.
  • Tent pitches are 9m x 6m for the tent, guy ropes, canopy etc. Please check prior to making a reservation.
  • Reception opens at 8.30am. Check–in from 12 noon – 6pm. Late arrivals can be arranged by prior notice only (up to 8pm, daylight dependent). After this time, caravans and motorhomes must site themselves on the late arrivals area; tents must arrive the following day. We reserve the right to re-let the pitch if you do not arrive by 6pm and don not notify us.
  • Holiday period is 12 noon to 12 noon. LATE STAY, i.e. 12 noon to 6pm, is available (at an additional cost of £4) if we do not require your pitch.  Please bring your ticket to Reception and check availability on morning of departure.  If you wish to extend your stay, please bring your ticket to Reception before 12 noon on the day of departure to check availability.
  • Children must be accompanied to amenities blocks; it is impractical for them to use the facilities by themselves. The toilets, shower, laundry and dishwashing rooms are maintained to a high standard and we ask your co-operation to keep them that way.  Children must be supervised whilst playing on the playground equipment; the playground is provided for children aged from 18 months to 12 years of age. Children are not allowed to play at water standpipes. We accept the use of bicycles and skateboards on site, they must be used with due care and consideration for others. Ball games are not allowed around units or in the playground, use recreation field provided. Children remain the responsibility of their parents/guardians.
  • Please observe a maximum 5mph limit at all times – this is for the safety of children on the park.
  • Dogs must not be left unattended in your vehicle, unit or awning at any time of the year. Dogs accepted on condition that: they are on a lead at all times on the park, they are ‘exercised in the signed ‘Dog Area’. Any fouling is collected and disposed of. Dogs are not allowed in the toilet blocks or shop.
  • Please inform us about day visitors and ask them to call in at reception.
  • We CANNOT GUARANTEE ADJACENT PITCHES. The wardens site on arrival. A 25m /27yd cable may be required.
  • Barbecues are allowed but must not be placed directly on the grass. Bricks are available to place disposable barbecues on.  Please dispose in designated metal dustbins after the coals have cooled down to avoid the risk of fire. No campfires, log burners, Chinese lanterns or chimineas are allowed.
  • One car parking space is provided on or near the pitch. Additional vehicles must be parked on the overflow car park. Please note we do accept commercial vehicles but they may need to park in our overflow car park.
  • Electric awning heaters, gazebos, utility tents and generators are NOT allowed on site. Breathable groundsheets must be used in caravan awnings on grass pitches.
  • Pup tents (a 2 man tent for up to 2 children aged 14 and under) or play tents with zips can be erected next to your unit to be charged at the nightly rate for pup tents. Cyclist rate is a 1-2 man tent with no vehicle or electric charged per person per night. All other tents will be charged at the nightly rates and sited on the appropriate camping areas.
  • No caravan or tent must have a greater number of occupants than the specified number of berths.
  • All our tent pitches include electric hook-up. Pitch size is 9m by 6m for tent and guy ropes with allocated car parking space.  For units over this size please call us on 01723 583171 to check for availability and, depending on availability, customers may have to book and pay for 2 pitches.
  • Motorhomes are not accepted on grass pitches.
  • Cayton Village Caravan Park shall not be liable for any loss or damage to your property by theft or otherwise or for personal injury. This does not however affect your right if loss or damage or personal injury occurred through fault on our part. Please ensure you familiarise yourself with the location of your nearest fire point.
  • It is a condition of entry to the park that the caravan is fully insured for fire, theft, and third party liability.
  • If you have a complaint about anything during your holiday please raise it with a Park Manager immediately, we can then do our very best to resolve the issue straight away and if you wish to pursue it following your departure, please write to us within 28 days of your departure.
  • If you have any comments or suggestions of ways to improve the park please come to reception and complete a comment form or talk to a member our team.
  • The management reserve the right to ask guests who contravene these terms and conditions or, who in any other way behave in a manner likely to cause distress or nuisance to other visitors, to leave the park immediately. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you.
  • Requested or adjacent pitches cannot be guaranteed, we reserve the right to allocate pitches at our discretion. We may on occasion move a booking previously allocated to a particular pitch, in order to make best use of our pitches – this may occur even when a specific pitch request has been received.

Finally, we apologise for having to print a list of booking conditions.  Everything we do is aimed at ensuring you have the best possible holiday and these conditions help us to protect our customers, as well as ourselves.  We hope we will not have to rely on them.  A copy of this page is included with both our brochure pack, on our website and on the reverse of your receipt.